CustomizeMyProduct (“us”, “we”, or “our”) operates the https://www.customizemyproduct.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.customizemyproduct.com

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

-Types of Data Collected

–Personal Data

When you purchase from us, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number (optional)
  • Address, State, Province, ZIP/Postal code, City

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, only if you opt-in to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. Then we anonymize the data but still retain this information for analytic purposes. We will also store comments or reviews, if you choose to leave them. If you wish to have your order information anonymized at a particular time, please contact us through our Contact Form.

–Usage Data – We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

–Tracking & Cookies Data – We use cookies and similar tracking technologies to track the activity of our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices (like products per page). Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service for your use. These facilitate your ability to store items in your cart, save items for later viewing, and keeps your transactions yours.
  • Tracking Cookies. Analytics – we use these cookies to track how this site is used, how you found us, which pages have more traffic as well as popular items.
  • Preference Cookies. We use Preference Cookies to remember your site preferences and settings.
  • Security Cookies. We use Security Cookies for security purposes.

–Google Analytics

customizemyproduct.com utilizes Google Analytics as well as other proprietary analytics software for the sole purpose of gaining insight into visitor use of this website (which pages are clicked more, which item is more popular, how long are visitors staying on certain pages, etc.). Google Analytics will associate the visitation information it collects from this site and/or apps with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalization. This Google information may include end user location, search history, YouTube history, and/or data from sites that partner with Google—and is only used to provide aggregated and anonymized insights into users’ cross device behaviors. Only Google will have access to this specific information and is not revealed with CustomizeMyProduct. Google holds this particular information for a rolling 26 months. If you wish to not have your data associated with this website (or others), you can review your Google Security settings here: My Activity (opens in new tab)

–Hotjar Analytics

CustomizeMyProduct utilizes Hotjar Analytics (opens in new tab) for the sole purpose of gaining insight into visitor use of this website (how the website is browsed, the features used and how they are used, etc.). Everything is anonymized so no information is tied to you, your IP or your account in any way. Any information you enter on the website (into data fields) is not visible to the Analytics.

–Microsoft Clarity

CustomizeMyProduct utilizes an analytic service through Microsoft that gives the IT staff anonymized insights in browsing usage and behavior on this website. It does not track you to or from this website and only helps us to improve and better our service for you so you can have a better experience in the future. There is zero identification of you, your location or any personal information.

–New Relic Analytics

This is a server based analytics software that does not use IP addresses (so that means no identifiable information at all) to analyze how the server is operating, only device and session information is captured.

–Cloudflare Analytics

CustomizeMyProduct utilizes a service through our CDN (Content-Delivery-Network), Cloudflare. This service is to inspect visitors, anonymously, before they enter the site, so it is only utilized to see statistics like bounce-rate and a general locale of where visitors are originating from. It is also for security so we can try to prevent malicious bots from attacking the site. There is no identifiable information and everything is anonymized.

–Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our site. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer.

–Newsletter

When you select to sign up for our Newsletter, we strive to not ‘spam’ your eMail inbox with tons of updates from us. We believe sending many Newsletters = spam and do not wish to bombard you with these. We will only send you updates that really matter, like new products, customizable designs & new fonts for you to use while customizing. If you decide that we are sending you too many, please contact us and we can either A) put you on a “reduced sending” Newsletter, or B) you can simply unsubscribe very easily using the ‘Unsubscribe’ link at the very bottom of any Newsletter that we send.

-Use of Data

Customize My Product uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

-Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Customize My Product will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization unless there are adequate controls in place including the security of your data and other personal information. If any data is transferred/stored on any extra system it will never be located outside of the United States.

Disclosure Of Data

-Legal Requirements

CustomizeMyProduct may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of CustomizeMyProduct
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service
  • To protect against legal liability

Payment System

–Payment Processor

When paying for a product, ALL payments go through our Payment Processor. CustomizeMyProduct does not process, store or transmit any of your payment information, this is all done through our Payment Processor. Our Payment Processor is PayPal, Google Pay, Apple Pay or Amazon Pay. When processing payments, some of your data will be passed to the Payment Processor, including information required to process or support the payment, such as the purchase total and billing information (name/address). Please see the PayPal Privacy Policy for more details.

Security Of Data

The security of your data is very important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its 100% absolute security.

Service Providers

We do not employ any “Third-Party Services” for any reason. Any information on this site stays only on this site, other than the analytics as noted above.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take the necessary steps to remove that information from our website/servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will update the “Updated” date at the top of this Privacy Policy when there are changes made. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Created: 08/17/2020
Modified: 09/05/2023