CustomizeMyProduct.com’s Terms of Service can be found HERE

Or by going to the menu above ‘About Us > Terms of Service’

We also have it located in the ‘Footer’ of the site under ‘About Us’

CustomizeMyProduct.com’s Privacy & Cookie Policy can be found HERE

Or by going to the menu above ‘About Us > Privacy Policy’

We also have it located in the ‘Footer’ of the site under ‘About Us’

If by some small chance that some items you ordered happen to end up out of stock after you have placed your order we will contact you and ask you the following:

A) Would you prefer the out-of-stock items to be removed from the order and to continue with the rest of the in-stock items?
B) Would you prefer the whole order be put on pause until all items come back in stock?
C) Cancel entire order for now

We try our best to make sure anything you order is in stock in our warehouses but sometimes the unfortunate can happen and because of stock volatility something can be in-stock one moment then out-of-stock the next. We greatly apologize for this inconvenience.

Yes

You can add any extra comments, requests or concerns during checkout below the fields used to fill out with your information (name, shipping, etc.).

But we recommend the use of the ‘Contact Form‘ first if you think our answer/response could change your mind on submitting the order.

Yes.

We utilize a fully encrypted SSL (Secure Sockets Layer) through world renown Cloudflare that encodes/encrypts all the processed data you see and type throughout the site. This creates a secure environment so while entering any sensitive data (shipping/billing info) it will be transmitted securely.

We also use a Payment Processor through PayPal, Amazon Pay, Google Pay & Apple Pay. Which means the only data we process/store is your name and address, our payment processors verify the rest – we never store, process or see this information.

MINIMUM ITEM PER ORDER:
For certain items there might be a minimum requirement. If there is, it will say what it is on the product page.

Otherwise, if there is a global minimum item limit, the limitations would be placed at cart level, meaning you can have 1 of each type of item all the way up to the minimum.

For example, if the cart minimum is 10, you could customize the following:

• 1x phone case
• 3x t-shirts
• 3x necklaces
• 2x pairs of earrings
• 1x backpack

It will specify this during cart view if there is an order minimum – it will not let you place the order until the minimum quantity is met.

MAX ITEM PER ORDER:
Currently, there is no max item limit per order.

Yes & Yes

You should be receiving the exact base product you chose as well as the customizations you did to it. If you don’t receive the item pictured (incorrect size/color/item), we will refund you or give you store credit.

Please contact us HERE and alert us to this problem.

We will investigate and remedy the situation ASAP.

No, we do not.

We use PayPal as our Payment Processor for Credit/Debit Cards, Apple Pay, Google Pay & Venmo and Amazon for Amazon Pay.

Their system takes your payment information/CC data that you enter and processes it on their system – not CustomizeMyProduct.com.

We do not see, validate or store any of your payment or login information (including Google Pay, Apple Pay, Venmo, Amazon Pay or Afterpay). Our system simply communicates with the Payment Processor to get the confirmation that you have entered into a ‘payment’ agreement for that order [to be charged]. You are being charged through the Payment Method you chose on behalf of CustomizeMyProduct.com

The charge you will see on your financial statement is:

POS Withdrawal (FIS) PAYPAL *CMPCUST PAYPAL *CMPCUSTOMIZ

Yes,

Through PayPal, we offer the ability to store your payment method with your account on this website. The payment information you enter to be stored does not actually get stored at all with CustomizeMyProduct – instead PayPal will store the payment information in their ‘vault’.

You simply log into your account on this website and during checkout your payment information will automatically be available.

No

There is a payment holding called Authorization. This simply takes your payment information and creates a pre-binding invoice with the amount you saw (and authorized for) on your order form.

We then review the order to make sure it can be completed without any complications. If everything checks out, then you are charged the amount you authorized. 

If something changes during order review then it can delay the charge, but you will be notified of these changes.

Complication examples:
A) If an item you chose actually ends up being out of stock at the time of your order review (possible based on warehouse stock volatility)
B) If you contact us after order submission and decide to change quantity of an item

If the original order amount was for ie. $100, but an item is removed or quantity is deducted resulting in $10 less, your payment method will be charged ONLY $90.

You will never be charged more than you authorized, unless you specifically ask for a higher quantity of a product that is already on your order form by contacting us before we make that charge.

The charge you will see on your statement is:

POS Withdrawal (FIS) PAYPAL *CMPCUST PAYPAL *CMPCUSTOMIZ

We currently use PayPal for all payment options and Amazon for Amazon Pay.

If you have a Google Pay, Apple Pay, Venmo, PayPal, Amazon or Afterpay account the transaction is as simple as logging in to that account then choosing the stored payment method. Click submit and your purchase is complete!

We also accept the usual MasterCard/Discover/Visa/AmEx/Diners Credit Cards.

For PayPal, the charge you will see on your statement is:

POS Withdrawal (FIS) PAYPAL *CMPCUST PAYPAL *CMPCUSTOMIZ

Once you submit your payment details to the chosen payment processor, you’ll be redirected to the Order Overview page showing what you just purchased.

When you submit your payment details there is only an ‘Authorized’ or ‘Pending’ status placed on the charge. This means you have not been charged yet but your payment details are ready to be charged (and are currently on hold).

Only after your order is cleared during the ‘Order Review’, will CustomizeMyProduct.com then charge your payment method by the amount of the order.

You will NOT be charged unless your order successfully passes the ‘Order Review’ process. If it cannot pass the ‘Order Review’, you will be notified and we will proceed from there.

POS Withdrawal (FIS) PAYPAL *CMPCUST PAYPAL *CMPCUSTOMIZ

Generally, 95% of the time this will not occur. Because of the way we process orders (more info under ‘The Process’ tab > Am I immediately charged?), we review it all prior to charging you.

Once you are charged, the remaining 5% chance that something happens would be a mistake on our part or a defective item from the warehouse. If anything like this happens, you will be notified right away. If you end up wanting a full refund in this case (and order canceled or item removed), we can do that – no problem. If you don’t mind waiting for us to re-order replacement items (which would happen ASAP after you okay this delay) we will do this of course with no extra charge to you (just an unfortunate time delay).

We strive to make this not happen, but unfortunate events can occur so we will keep you in the loop every step of the way.

You can return item(s) with a few stipulations:

• There is a 14-day return window after receiving your order.
• Returns are only for defective, incorrect items/customizations.
  • Defective means: the actual product itself fails or does not fit (ie. a phone case).
  • For incorrect customizations, this means we did not produce your designs the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please also understand every product is manually made and not done by a automated machine, so slight differences from what you submitted will not be considered a “defect”.
• CustomizeMyProduct.com will reimburse you for the shipping fees once we have received the defective or incorrect items.

Return Requirement: Defective/Incorrect Item/Incorrect Customizations

Unfortunately, because the item is custom[ized] we cannot simply take it back (and refund you) if you “don’t like it” or if it don’t fit (for apparel). We can only refund a return IF the requirements above are fulfilled. We apologize for this inconvenience.

Please contact us if you have any questions.

Unfortunately, customized items cannot be exchanged.

Because the nature of the item (it being custom), we cannot trade it out for another item.

We apologize for this inconvenience.

Please use the ‘Contact’ form or click HERE and submit a “RMA’ request. We will review it and respond through the ticket with information on the process.

Make sure it is within 14 days of receiving the item

The refund amount takes approximately 6-8 business days for it to be back into your account, based on your financial institution policies.

Once a refund is initiated, you should see a pending transaction in your bank account for the refunded amount within 1-3 business days. This timeline to post the transaction ultimately depends on the card-issuing bank.

Note: Pending transaction notifications currently apply to payments made with Visa, American Express, or Mastercard. Pending transaction notifications will not apply for payments made with other card networks.

The full refund time frame can take anywhere between 6 and 14 business days. It can take between 3-6 business days for the payment to initiate, then once the refund is processed and sent to your card issuing bank, it can take another 3-8 business days (depending on the bank’s processing speeds) for the refund to post to the your account (be accessible).

You will automatically receive updates as your order progresses to the email you entered when you submitted your order.

As another option, if you created an account (or wish to now using the email you used to submit the order) simply log in to the account then go to the top of the page where it says “Your Account”

In the dropdown menu, you can select “My Orders”. There you can view your Orders that you have submitted as well as the currently in progress orders. Here it will show which status the order is in under the column named “Status“. If you have multiple orders and wish to know more details simply select “View Order” to get more info.

On the “View Order” page it will show you the progress your order is making and what status it is currently in. It also shows you details of your customized products.

First, please contact us right away using the ‘Contact’ form or by clicking HERE. We will want to fix this ASAP!

If you’d like to simply return the defective item for your money back, we can do that no problem. Please see the [Question] above for return instructions.

But if you want a replacement, we can do that as well. Simply follow the return instructions (listed in the [Question] above) but still contact us as well so we know that you wish to have a replacement prepared and made.

We can discuss further details of what you want to do when you contact us.

Check ‘My Account > Orders > Order #’ for order status – use the contact form or click HERE to inform us of any changes

–As long as your order is still listed in ‘Order Review’ status (in general, this is usually around 6-24 hours long during business days), then you can still:

• Cancel the order
• Remove an item
• Decrease the QUANTITY of an item (an increase requires a new order)
• Request minor changes to a customization on a product – major changes would require a new order with the item and its changes in question – not all changes could be made due to pricing of the customizations.

–If your order says anything other than ‘Order Review’ the window to modify or cancel is closed.

–If you cancel now (after ‘Order Review’ status), there will be a fee involved (between 15-35% depending on the stage of progress) as time and money has already been dedicated to your order from the CMP team. The remaining after fee will be refunded back to you the way you paid.

If you wish to make changes to a customized item, please contact us right away. As long as your order is still listed in ‘Order Review’ status (in general, this is usually around 6-24 hours long during business days) we should be able to work something out.

Depending on the changes required, we might be able to simply take your request, make the changes you wish and send you a mock-up back to you with the changes to see if that is what you’d like.

Though it might end up being easier to simply remove the item from your order (could end up as a refund though – during “Order Review” there wouldn’t be a refund, your invoice would simply be updated with the product removed) and have you choose to “Re-Order” it from your account on this website (you can only “Re-Order the item if you were charged then refunded).

When you click re-order you can edit the item from your cart. You will need an account to “Re-Order” though, otherwise with no account you’ll have to re-customize the item manually with your desired changes.

Yes, if you have an order amount of say $100 and want to remove a $10 item the “invoiced” charge will be for $90, not $100. The invoice slip will reflect this.

STIPULATION: Once the order has been charged to your card (passing order review and is now in “processing” status) we can no longer modify the order – it would have to be cancelled, refunded and re-created with the changes. And depending on when you cancelled there may be a 5-10% fee for cancelling as we may have already started working on your order. But reach out to us regardless and we can determine this at that time.

As a general rule, most of our items will require a 3-8 business day handling time after order submission (but usually never any longer unless there is a problem with the order – to which you would be notified of right away). This is the time before it is shipped from our location to your shipping address.

So if you place an order on the 1st (say a Monday morning), due to the customization process, it might take until Wednesday [the 10th] the latest before we are able to drop your order off to the shipping provider. Then, depending on the shipping service you purchase at checkout will depend on that transit time. A 2-day shipping service might get you your items by that Friday [the 12th] depending on your location (so that would be 12 days from order submission to your door). Though not all products will take that length of time – that is mostly the longest possible time and most orders will be completed and shipped quicker.

The only data that we retain in our system is your Account Info (name/address) so when you make orders it can auto-fill this in. This is also a help to you for record keeping for all the orders you have made. Having an account also helps for future purchases allowing you to select “Reorder” for any previous orders bypassing the need to re-create any previously customized items. A simple 1-click puts those items into your cart ready for checkout.

This “Account Info” stays in the system until your account is deleted. Simply contact us if you wish to have your account removed.

The actual payment information (CC #/data/etc.) is used and processed ONLY by the Payment Processor: PayPal, Google Pay, Apple Pay & Amazon. We do NOT store or process any of this information on our system.

Yes & No

When you sign up for the Wait-list pertaining to the Stock of a product, your email address is stored only until that product comes back in stock. Once the product is back in stock, your email address is automatically erased from our system.

We do not retain this information once a product is back in stock, at which time the email address is deleted.

We also do not use this information (your email address) for any other purpose other than for our automated system to alert you of the product(s) being back in stock.

Yes,

If you sign into your customer account you’ll be able to save your payment information with our Payment Processor, PayPal. When you save this information it does not get saved to our system but with PayPal and your account simply links to their system to retrieve that information during future use. This makes it very secure as we do not handle any storing of your financial information, PayPal does which has the utmost security with billion dollar infrastructures in place.

If you don’t save your payment information on this website but you have a PayPal, Google Pay, Apple Pay or Amazon account with save payment methods, simply log into the accounts you have with them (no account with us is necessary for this) and you will have access to any payment information you saved with them to use on this website during checkout.