Shopping on CustomizeMyProduct

What are your terms of service (ToS)?

You can view our Terms of Service here: Terms of Service (opens in new window/tab)

What is your privacy & cookie policy?

You can view our privacy & cookie policy here: Privacy & Cookie Policy (opens in new window/tab)

Is online ordering secure?

Yes.

We utilize a fully encrypted SSL (Secure Sockets Layer) through world renown Cloudflare that encodes/encrypts all the processed data you see and type throughout the site. This creates a secure environment so while entering any sensitive data (shipping/billing info) it will be transmitted securely.

We also use a Payment Processor through Paypal, Square (Block, Inc.), Amazon Pay, Google Pay & Apple Pay. Which means the only data we process/store is your name and address, our payment processors verify the rest – we never store, process or see this information.

What happens if my order cannot be processed?

If by some small chance that some items you ordered happen to end up out of stock after you have placed your order we will contact you and ask you the following:

A) Would you prefer the out-of-stock items to be removed from the order and to continue with the rest of the in-stock items?
B) Would you prefer the whole order be put on pause until all items come back in stock?
C) Cancel entire order for now

We try our best to make sure anything you order is in stock in our warehouses but sometimes the unfortunate can happen and because of stock volatility something can be in-stock one moment then out-of-stock the next. We greatly apologize for this inconvenience.

Will I receive what I purchased?

Of course, but if for any reason the items you ordered are incorrect when you receive them, please reach out to us immediately. We will want to remedy that problem ASAP so you can be happy with your purchase.

Is there a min/max to order size?

Unfortunately, because this is a customization service, we currently have a minimum order amount of $10.

Specific FAQ: Customized Products Info

What is a "Customized" Item?

A "customized" item means you have selected a blank item that we offer and used our Customizer to add text, designs and/or images to the product. While in the customizer, when you click "Add to Cart" this now customized item will be placed into your cart with the changes you made and the new price shown.

How are these "Customized" items created?

Our embellishment process involves taking your submitted artwork and it gets infused with the product. This is a permenant process that will last a lifetime, depending on the product it could outlast even the product itself (ie. a t-shirt may get worn a lot and rip or tear but the artwork will still be there). The "feeling" of the embellishment is non-existant, you won't even know its there unless you look - there is no feeling to it, it becomes one with the product.

Can these items be washed/get wet?

Yes, the majority of the customizable items can be washed any way you like and can be submerged in water, unless otherwise stated on the product page. Some items (for instance Wood Decor) we do not recommend placing outdoors unless it is sealed - which we can do for you, simply select the option for this on the product page.

How long do customized items take before shipping it to me?

As a general rule, most of our customized items will require a 4-8 business day handling time after order submission (but usually never any longer unless there is a problem with the order - to which you would be notified of right away). This is the time before it is shipped from our location to your shipping address.

So if you place an order on the 1st (say a Monday morning), due to the customization process, it might take until Thursday [the 11th] the latest before we are able to drop your order off to the shipping provider. Then, depending on the shipping service you purchase at checkout will depend on that transit time. A 2-day shipping service might get you your items by that Saturday [the 13th] depending on your location (so that would be 13 days from order submission to your door). Though not all products will take that length of time - that is mostly the longest possible time and most orders will be completed and shipped quicker.

Can I return a Customized Item?

This is currently not possible unless the following occurs:

• The item is defective (somehow falling apart)
• The item is not how you submitted it

Please view the "Orders/Shipping/Returns" tab/section to learn more about the customized product return policy.

My customized product is defective or incorrect, what do I do?

Please contact us right away. We will want to help remedy the situation ASAP so you can be happy with what you received and not disappointed with the purchase. Make sure to take a few pictures of the defects and use our contact form HERE: Contact Us (opens in new tab/window)

We will get back to you within 24 hours and we can go from there.

How can I cancel or make changes to the customized item?

If you wish to cancel a customized item, this is no problem to do so only as long as you have not yet been charged. If you have not yet been charged, simply reach out to us by using the "Contact Us" form or sending us a reply to the order confirmation email you received. We will want to make sure you'll be happy with your purchase.

Now unfortunately, if you have already been charged most likely there is no way to make any changes to your order without fees being incurred (5-10% of item cost or order amount depending on what you want to cancel and when you reach out to us). Not always will there be fees so it would be worth it to try and see if you can get the order changed or cancelled anyway.

If you wish to make changes to a customized item, please contact us right away. Depending on the changes required, we might be able to simply take your request, make the changes you wish and send you a mock-up back to you with the changes to see if that is what you'd like. Though it might end up being easier to simply remove the item from your order (could end up as a refund though - during "Order Review" there wouldn't be a refund, your invoice would simply be updated with the product removed) and have you choose to "Re-Order" it from your account on this website (you can only "Re-Order the item if you were charged then refunded). When you click re-order you can edit the item from your cart. You will need an account to "Re-Order" though, otherwise with no account you'll have to re-customize the item manually with your desired changes.

Payment Info

Do you store any of my payment info after purchase (Credit Card/Cash App/Google Pay/Apple Pay/Afterpay)?

No, we do not.

We use a Payment Processor available through Square (Block, Inc.) for Credit/Debit Cards/Apple Pay/Google Pay & CashApp Pay, PayPal for PayPal Checkout and Amazon for Amazon Pay.

Their system takes your payment information/CC data that you enter and processes it on their system – not QualityBlankProducts.com.

We do not see, validate or store any of your payment or login information (including Google Pay, Apple Pay, Cash App, Amazon Pay or Afterpay). Our system simply communicates with the Payment Processor to get the confirmation that you have entered into a ‘payment’ agreement for that order [to be charged]. You are being charged through the Payment Method you chose on behalf of QualityBlankProducts.com

The charge you will see on your statement is: POS Withdrawal (FIS) SQ *QUALITYBLAN SQ *QUALITYBLANKPRO gosq.com :(last four of Card # used)

How can I pay for my order?

We currently use Square (Block, Inc.) as our Payment Processor to process Credit/Debit Cards/Apple Pay/Google Pay & CashApp Pay payments. PayPal for PayPal payments and Amazon for Amazon Pay.

If you have a Google Pay, Apple Pay, Cash App, PayPal, Amazon or Afterpay account the transaction is as simple as logging in to that account then choosing the stored payment method. Click submit and your purchase is complete!

We also accept the usual MasterCard/Discover/Visa/AmEx/Diners Credit Cards.

Simply click the payment method labeled: Credit Card/Cash App/Google Pay/Afterpay during checkout and the payment options will show. From there you can choose the specific type of payment method you'd like to use, from the Credit/Debit card or Cash App, Google Pay or Apple Pay or PayPal. We also offer a way to pay later (in payments), simply click the "Afterpay" button to learn more and see if you qualify.

What is the Payment Process?

Once you submit your payment details to the chosen payment processor, you’ll be redirected to the Order Overview page showing what you just purchased.

When you submit your payment details there is only an ‘Authorized’ or ‘Pending’ status placed on the charge. This means you have not been charged yet but your payment details are ready to be charged (and are currently on hold).

Only after your order is cleared during the ‘Order Review’, will CustomizeMyProduct.com then charge your payment method by the amount of the order.

You will NOT be charged unless your order successfully passes the ‘Order Review’ process. If it cannot pass the ‘Order Review’, you will be notified and we will proceed from there.

What happens if I am charged but something happens to my order?

Generally, 95% of the time this will not occur. Because of the way we process orders (more info under ‘The Process’ tab > Am I immediately charged?), we review it all prior to charging you.

Once you are charged, the remaining 5% chance that something happens would be a mistake on our part or a defective item from the warehouse. If anything like this happens, you will be notified right away. If you end up wanting a full refund in this case (and order canceled or item removed), we can do that - no problem. If you don’t mind waiting for us to re-order replacement items (which would happen ASAP after you okay this delay) we will do this of course with no extra charge to you (just an unfortunate time delay).

We strive to make this not happen, but unfortunate events can occur so we will keep you in the loop every step of the way.

What will the transaction say on my banking transaction log?

For Debit/Credit (inc Google Pay/Apple Pay/Amazon) checkout:

(FIS) SQ *CUSTOMIZEMY SQ *CUSTOMIZEMYPROD gosq.com :(last four of Card # used)

For PayPal Checkout:

POS Withdrawal (FIS) PAYPAL *CMPCUST PAYPAL *CMPCUSTOMIZ

Can I easily look up a receipt of my order without logging into the website?

Yes, for Credit/Debit Card payments simply visit gosq.com and type in the information it requires (order $ amount, date of order and card #). The receipt will then show immediately after. Otherwise, you'll need to log into the account you chose during checkout (PayPal, Amazon, etc.) to look up transaction details.

Orders/Shipping/Returns

Can I return a [customized] product?

You can return customized item(s) with a few stipulations:

• There is a 14-day return window after receiving your order.
• For our apparel, the care guide must have been followed (we’ve tested our products, so we know what works and what don’t)
• Returns are only for defective, incorrect items/customizations. Defective means: the design is falling off, cracking or deteriorating after washing. For incorrect customizations, this means we did not produce your designs the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please understand no two items are identical and as such should not be determined to be incorrect.
• CustomizeMyProduct.com will reimburse you for the shipping fees once we have received the defective or incorrect items.

Return Requirement: Defective/Incorrect Item/Incorrect Customizations

Unfortunately, because the item is custom[ized] we cannot simply take it back (and refund you) if you “don’t like it” or if it don’t fit (for apparel). We can only refund a return IF the requirements above are fulfilled. We apologize for this inconvenience.

Can I exchange a [customized] item?

Unfortunately, customized items cannot be exchanged.

Because the nature of the item (it being custom), we cannot trade it out for another item.

We apologize for this inconvenience.

How can I return an item?

Simply visit "My Account > Orders" and view the order you wish to return items on. There will be a button you can click that will let you RMA an item. Once you fill out the form we will review it and get in contact with you. 

If you don't have an account, you can click the link at the bottom of the website labeled "Guest: Orders & Returns" and fill in the information. This will allow you to RMA items without an account.

How long will it take to receive my refund?

Once a refund is initiated, you should see a pending transaction in your bank account for the refunded amount within 1-3 business days. This timeline to post the transaction ultimately depends on the card-issuing bank. 

Note: Pending transaction notifications currently apply to payments made with Visa, American Express, or Mastercard. Pending transaction notifications will not apply for payments made with other card networks.

The full refund time frame can take anywhere between 6 and 14 business days. It can take between 3-6 business days for the payment to initiate, then once the refund is processed and sent to your card issuing bank, it can take another 3-8 business days (depending on the bank's processing speeds) for the refund to post to the your account (be accessible).

How can I check the status of my order?

You can do so by visiting your account and going to "Orders" then viewing the order you wish to get updated on. 

You can also view the link shown at the bottom of the website labeled: Guest: Orders & Returns

We will also be sending you updates to your email as your order progresses to inform you of the changes.

My product is defective, what do I do?

Please reach out to us immediately. We will want to investigate and get it resolved ASAP. We want you to be satisfied, not unhappy with your purchase. If there is a problem we will try our best to make it right!

How can I cancel or make changes to my order?

This is no problem to do so only as long as you have not yet been charged. If you have not yet been charged, simply reach out to us by using the "Contact Us" form or sending us a reply to the order confirmation email you received. We will want to make sure you'll be happy with your purchase.

Now unfortunately, if you have already been charged most likely there is no way to make any changes to your order without fees being incurred (5-10% of item cost or order amount depending on what you want to cancel and when you reach out to us). Not always will there be fees so it would be worth it to try and see if you can get the order changed or cancelled anyway - no harm no foul.

If I decide I don't want certain items on my current order, will the order amount be updated?

Yes, if you have an order amount of say $100 and want to remove a $10 item the "invoiced" charge will be for $90, not $100. The invoice slip will reflect this.

STIPULATION: Once the order has been charged to your card (passing order review and is now in "processing" status) we can no longer modify the order - it would have to be cancelled and re-created with the changes. And depending on when you cancelled there may be a 5-10% fee for cancelling as we may have already started working on your order. But reach out to us regardless and we can determine at that time.

Am I immediately charged?

No, the order is automatically put in what is called a "authorization" or hold status. This means, the order amount you placed gets put as a hold on your payment account (credit/debit card, Cash App, Google Pay, Apple Pay, etc. account) but is not withdrawn yet. We will first review the order and confirm all products you chose are available. Once everything checks out, your payment will be processed and charged. This review process can take up to 12 hours but will usually happen in a few hours.

If there are any problems with the order you will be contacted - and not charged. This is to prevent unnecessary charges and refunds - [if the order is cancelled while in "Order Review"] the hold will just be removed and your funds should be accessible again within 24 hours (depending on bank/financial institution processing speed).

Once I place my order, how quickly will I receive my items?

As a general rule, most of our customized items will require a 4-8 business day handling time after order submission (but usually never any longer unless there is a problem with the order - to which you would be notified of right away). This is the time before it is shipped from our location to your shipping address.

So if you place an order on the 1st (say a Monday morning), due to the customization process, it might take until Thursday [the 11th] the latest before we are able to drop your order off to the shipping provider. Then, depending on the shipping service you purchase at checkout will depend on that transit time. A 2-day shipping service might get you your items by that Saturday [the 13th] depending on your location (so that would be 13 days from order submission to your door). Though not all products will take that length of time - that is mostly the longest possible time and most orders will be completed and shipped quicker.

My Account

Do you retain my data after purchase? If so, how long do you keep it in the system?

The only data that we retain in our system is your Account Info (name/addresses) so when you make orders it can auto-fill this in. This also helps you for record keeping for all the orders you have previously made. Having an account also helps for future purchases allowing you to select "Reorder" for any previous orders. A simple 1-click puts those items into your cart ready for checkout, including customized items (as long as they are in-stock).

This "Account Info" stays in the system until your account is deleted. Simply contact us if you wish to have your account removed.

The actual payment information (CC #/data/etc.) is used and processed ONLY by the Payment Processor (Square [Block, Inc.], PayPal, Google Pay, Apple Pay & Amazon). We do NOT store or process any of this information on our system.

Can I store my Credit/Debit Card information on my account? Is it secure to do so?

Yes,

If you sign into your customer account you'll be able to save your payment information with our Payment Processor, Square (Block, Inc.). When you save this information it does not get saved to our system but with Square (Block, Inc.) and your account simply links to their system to retrieve that information during future use. This makes it very secure as we do not handle any storing of your financial information, Square (Block, Inc.) does which has the utmost security with billion dollar infrastructures in place.

If you save your payment information with PayPal, Google Pay, Apple Pay or Amazon Pay, simply logging into the accounts you have with them (no account with us is necessary for this) you will have access to any payment information you saved with them to use on this website during checkout.