Here you will find various questions with answers that might help with your navigation, purchasing and post-purchase adventure.

Our real-time visual customizer can be a bit complex and possibly at times, confusing. So we try to answer various questions relating to all that plus more below.

The Process

This being a customization service, it can be a bit confusing on the process. Below, you will find a step-by-step timeline as well as Questions & Answers that will hopefully clarify what happens after you place an order.

What is a "Customized" Item?

A “customized” item means you have selected a blank item that we offer and used our Customizer to add text, designs and/or images to the product.

While in the customizer, when you click “Add to Cart” this now customized item will be placed into your cart with the changes you made (and for apparel/bags, the new price shown).

How are these "Customized" items created?

Our embellishment process involves taking your submitted artwork then infusing it with the product.

This is a permanent process that will last a lifetime and depending on the product it could outlast even the product itself (ie. a t-shirt may get worn a lot and rip or tear but the artwork will still be there). Meaning, the design will never fade, crack or peel off for any reason.

The “feeling” of the embellishment is non-existent, you won’t even know its there unless you look – there is no feeling to it, it becomes one with the product.

Apparel: What if my apparel shrinks?

Because of the permanent process that we use, you do not have to worry about the embellishment (design) ever being affected by shrinkage or stretching. The design will be perfectly fine, meaning you can wash and dry it however you’d like.

How long do customized items take before shipping it to me?

There are a few variables to this answer. We will discuss two main paths your order can go:

  1. Straight forward, no complications
  2. Depending on the complications and changes necessary, is where the time-frame can change.

With #1, an average order it should leave our location no later than 3-8 business days. This does NOT include the shipping time from our location to you, as those time-frames can vary some (and depends on which shipping service you choose at checkout). We might look into providing a ‘Priority’ production option in the future which can get you your items quicker.

With #2, it would greatly depend on the situation (ie. it could end up: item(s) not available, we have a problem with our distributor, etc.).

The time-frame listed above does not include the shipping to you time.

The above #1 & #2 will be determined during ‘Order Review’ and you would be contacted if there are any problems with the order. At which time we can discuss time frames, changes, etc. and if these changes don’t work you for you, you are able to cancel the entire order no questions asked.

What if I purchase something that ends up out of stock?

Generally, if you are able to customize the item then the item is in stock. But there are a few exceptions.

There are some items at certain times that have what is called stock volatility. This means that while one hour the item can have hundreds in stock (of that particular color and/or size), the next hour it may have 0 in stock. Sometimes some of these items will be replenished fairly quickly at the warehouses so the wait to order it might only be a short time (a few days up to a few weeks).

During ‘Order Review‘ we will be going over the items and the stock availability so you would be notified during this time of any complications. In this rare case, you will be given the following options:

A.) Remove the item(s) that is/are currently out-of-stock, then continue with the order
B.) Set order to On Hold until the item(s) return in-stock for purchase, then purchase all items and continue with order.
C.) Cancel entire order


Initial ↓

Step 1: Order Review

Here, we inspect and review the order you submitted. This will take between 3 to 24 hours (and up to 48 hours during the weekends).

Step 2: Charging or Declining

Once step 1 is completed, we will either:

A) Charge the amount of the order to your payment method and continue on with step 3.
B) Decline/pause the order. If we cannot continue for any reason, we will contact you by the email you used during checkout to communicate what you'd like to do. If we don't hear from you within 5 business days, the order will automatically be cancelled and would have to be re-created again. So please keep a lookout at your email for at least 48 hours after order submission in case we contact you (and check SPAM folder as well in case our email ends up there) - it will be sent from: [email protected]

Declined X
In Progress ↓

Step 3: Items Ordered

Depending on the item and if we have it on hand we will move directly to step 4; otherwise we order the item(s) you requested from our supplier then will move to step 4.

Step 4: Customization

We customize the items just as you submitted.
In Progress ↓

Step 5: Quality Review

We review the quality and accuracy of the customized items to make sure they are just the way you ordered them.

Step 6: Shipment

We will print a shipping label (which you will receive a tracking number for) and drop off to the shipping provider you selected during checkout.

Customizer Tips & Info

The actual customizer that you will use to create your unique products can be a bit complicated because it allows full flexibility on how you’d like to create your products.

So below, we give you some guidance on how to create those unique products.

Shopping on

The following try to answer some common questions relating to how to shop on, the steps and processes to it as well as the security.

What are your Terms of Service (ToS)?’s Terms of Service can be found HERE

Or by going to the menu above ‘About Us > Terms of Service’

We also have it located in the ‘Footer’ of the site under ‘About Us’

What is your Privacy & Cookie Policy?’s Privacy & Cookie Policy can be found HERE

Or by going to the menu above ‘About Us > Privacy Policy’

We also have it located in the ‘Footer’ of the site under ‘About Us’

What happens if my order cannot be processed?

If by some small chance that some items you ordered happen to end up out of stock after you have placed your order we will contact you and ask you the following:

A) Would you prefer the out-of-stock items to be removed from the order and to continue with the rest of the in-stock items?
B) Would you prefer the whole order be put on pause until all items come back in stock?
C) Cancel entire order for now

We try our best to make sure anything you order is in stock in our warehouses but sometimes the unfortunate can happen and because of stock volatility something can be in-stock one moment then out-of-stock the next. We greatly apologize for this inconvenience.

Can I add any comments/requests for my order?


You can add any extra comments, requests or concerns during checkout below the fields used to fill out with your information (name, shipping, etc.).

But we recommend the use of the ‘Contact Form‘ first if you think our answer/response could change your mind on submitting the order.

Is online ordering secure?


We utilize a fully encrypted SSL (Secure Sockets Layer) through world renown Cloudflare that encodes/encrypts all the processed data you see and type throughout the site. This creates a secure environment so while entering any sensitive data (shipping/billing info) it will be transmitted securely.

We also use a Payment Processor through PayPal, Amazon Pay, Google Pay & Apple Pay. Which means the only data we process/store is your name and address, our payment processors verify the rest – we never store, process or see this information.

Is there a min/max order size?

For certain items there might be a minimum requirement. If there is, it will say what it is on the product page.

Otherwise, if there is a global minimum item limit, the limitations would be placed at cart level, meaning you can have 1 of each type of item all the way up to the minimum.

For example, if the cart minimum is 10, you could customize the following:

  • 1x phone case
  • 3x t-shirts
  • 3x necklaces
  • 2x pairs of earrings
  • 1x backpack

It will specify this during cart view if there is an order minimum – it will not let you place the order until the minimum quantity is met.

Currently, there is no max item limit per order.

Will I receive the same product that I see in the picture?

Yes & Yes

You should be receiving the exact base product you chose as well as the customizations you did to it. If you don’t receive the item pictured (incorrect size/color/item), we will refund you or give you store credit.

Please contact us HERE and alert us to this problem.

We will investigate and remedy the situation ASAP.

CMP Coins

CMP Coins are our rewards-based discount system that you earn as you shop, customize products then complete orders. You can use these coins to discount your orders to save you some real coin. Below is more information about this.

Ways to earn CMP Coins:

Customizing products. By customizing and purchasing products you will automatically earn a percentage of the product price. Then for products that have a customization fee (apparel/bags), once you customize the product, the price goes up but so does the CMP Coin earnings – so the more you customize the more CMP Coins you’ll earn.

Leveling up. As you earn CMP Coins, you will move up levels. It does not matter if you use the coins, the total amount you have earned will add up and eventually put you into a new bracket. The higher the level the more CMP Coins you earn. This is a great way for us to show our appreciation for you continuously supporting us and using us as your #1 customization service!

Referrals. You can earn points by referring others that then make a purchase on this site. There is a minimum monetary purchase amount but once the order is successfully completed (shipped), you will earn CMP Coins for that referral. The person you referred will also receive extra CMP Coins, a win-win!

Payment Info

We offer flexible options to pay for your orders. Below is some information on ways to pay as well as the security behind it.

Do you store any of my payment info after purchase (Credit Card/PayPal)?

No, we do not.

We use PayPal as our Payment Processor for Credit/Debit Cards, Apple Pay, Google Pay & Venmo and Amazon for Amazon Pay.

Their system takes your payment information/CC data that you enter and processes it on their system – not

We do not see, validate or store any of your payment or login information (including Google Pay, Apple Pay, Venmo, Amazon Pay or Afterpay). Our system simply communicates with the Payment Processor to get the confirmation that you have entered into a ‘payment’ agreement for that order [to be charged]. You are being charged through the Payment Method you chose on behalf of

The charge you will see on your financial statement is:


Can I store my payment information with you?


Through PayPal, we offer the ability to store your payment method with your account on this website. The payment information you enter to be stored does not actually get stored at all with CustomizeMyProductinstead PayPal will store the payment information in their ‘vault’.

You simply log into your account on this website and during checkout your payment information will automatically be available.

Am I immediately charged?


There is a payment holding called Authorization. This simply takes your payment information and creates a pre-binding invoice with the amount you saw (and authorized for) on your order form.

We then review the order to make sure it can be completed without any complications. If everything checks out, then you are charged the amount you authorized. 

If something changes during order review then it can delay the charge, but you will be notified of these changes.

Complication examples:
A) If an item you chose actually ends up being out of stock at the time of your order review (possible based on warehouse stock volatility)
B) If you contact us after order submission and decide to change quantity of an item

If the original order amount was for ie. $100, but an item is removed or quantity is deducted resulting in $10 less, your payment method will be charged ONLY $90.

You will never be charged more than you authorized, unless you specifically ask for a higher quantity of a product that is already on your order form by contacting us before we make that charge.

The charge you will see on your statement is:


How can I pay for my order?

We currently use PayPal for all payment options and Amazon for Amazon Pay.

If you have a Google Pay, Apple Pay, Venmo, PayPal, Amazon or Afterpay account the transaction is as simple as logging in to that account then choosing the stored payment method. Click submit and your purchase is complete!

We also accept the usual MasterCard/Discover/Visa/AmEx/Diners Credit Cards.

For PayPal, the charge you will see on your statement is:


What is the payment process?

Once you submit your payment details to the chosen payment processor, you’ll be redirected to the Order Overview page showing what you just purchased.

When you submit your payment details there is only an ‘Authorized’ or ‘Pending’ status placed on the charge. This means you have not been charged yet but your payment details are ready to be charged (and are currently on hold).

Only after your order is cleared during the ‘Order Review’, will then charge your payment method by the amount of the order.

You will NOT be charged unless your order successfully passes the ‘Order Review’ process. If it cannot pass the ‘Order Review’, you will be notified and we will proceed from there.

What will the transaction say on my banking transaction log?


What happens if I am charged but something happens to my order?

Generally, 95% of the time this will not occur. Because of the way we process orders (more info under ‘The Process’ tab > Am I immediately charged?), we review it all prior to charging you.

Once you are charged, the remaining 5% chance that something happens would be a mistake on our part or a defective item from the warehouse. If anything like this happens, you will be notified right away. If you end up wanting a full refund in this case (and order canceled or item removed), we can do that – no problem. If you don’t mind waiting for us to re-order replacement items (which would happen ASAP after you okay this delay) we will do this of course with no extra charge to you (just an unfortunate time delay).

We strive to make this not happen, but unfortunate events can occur so we will keep you in the loop every step of the way.


This being a customization service, there are a few various limitations and requirements. Please read the following Q&As below to familiarize yourself with how the ordering, shipping and returns will be processed.

Can I return an item?

You can return item(s) with a few stipulations:

  • There is a 14-day return window after receiving your order.
  • Returns are only for defective, incorrect items/customizations.
    • Defective means: the actual product itself fails or does not fit (ie. a phone case).
    • For incorrect customizations, this means we did not produce your designs the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please also understand every product is manually made and not done by a automated machine, so slight differences from what you submitted will not be considered a “defect”.
  • will reimburse you for the shipping fees once we have received the defective or incorrect items.

Return Requirement: Defective/Incorrect Item/Incorrect Customizations

Unfortunately, because the item is custom[ized] we cannot simply take it back (and refund you) if you “don’t like it” or if it don’t fit (for apparel). We can only refund a return IF the requirements above are fulfilled. We apologize for this inconvenience.

Please contact us if you have any questions.

Can I exchange an item?

Unfortunately, customized items cannot be exchanged.

Because the nature of the item (it being custom), we cannot trade it out for another item.

We apologize for this inconvenience.

How can I return an item?

Please use the ‘Contact’ form or click HERE and submit a “RMA’ request. We will review it and respond through the ticket with information on the process.

Make sure it is within 14 days of receiving the item

The refund amount takes approximately 6-8 business days for it to be back into your account, based on your financial institution policies.

How long will it take to receive my refund?

Once a refund is initiated, you should see a pending transaction in your bank account for the refunded amount within 1-3 business days. This timeline to post the transaction ultimately depends on the card-issuing bank.

Note: Pending transaction notifications currently apply to payments made with Visa, American Express, or Mastercard. Pending transaction notifications will not apply for payments made with other card networks.

The full refund time frame can take anywhere between 6 and 14 business days. It can take between 3-6 business days for the payment to initiate, then once the refund is processed and sent to your card issuing bank, it can take another 3-8 business days (depending on the bank’s processing speeds) for the refund to post to the your account (be accessible).

How do I check the status of my order?

You will automatically receive updates as your order progresses to the email you entered when you submitted your order.

As another option, if you created an account (or wish to now using the email you used to submit the order) simply log in to the account then go to the top of the page where it says “Your Account

In the dropdown menu, you can select “My Orders”. There you can view your Orders that you have submitted as well as the currently in progress orders. Here it will show which status the order is in under the column named “Status“. If you have multiple orders and wish to know more details simply select “View Order” to get more info.

On the “View Order” page it will show you the progress your order is making and what status it is currently in. It also shows you details of your customized products.

My product *is* defective, what can I do?

First, please contact us right away using the ‘Contact’ form or by clicking HERE. We will want to fix this ASAP!

If you’d like to simply return the defective item for your money back, we can do that no problem. Please see the [Question] above for return instructions.

But if you want a replacement, we can do that as well. Simply follow the return instructions (listed in the [Question] above) but still contact us as well so we know that you wish to have a replacement prepared and made.

We can discuss further details of what you want to do when you contact us.

How do I cancel or make changes to an order?

Check ‘My Account > Orders > Order #’ for order status – use the contact form or click HERE to inform us of any changes

–As long as your order is still listed in ‘Order Review’ status (in general, this is usually around 6-24 hours long during business days), then you can still:

  • Cancel the order
  • Remove an item
  • Decrease the QUANTITY of an item (an increase requires a new order)
  • Request minor changes to a customization on a product – major changes would require a new order with the item and its changes in question – not all changes could be made due to pricing of the customizations.

–If your order says anything other than ‘Order Review’ the window to modify or cancel is closed.

–If you cancel now (after ‘Order Review’ status), there will be a fee involved (between 15-35% depending on the stage of progress) as time and money has already been dedicated to your order from the CMP team. The remaining after fee will be refunded back to you the way you paid.

How can I cancel or make changes to the customized item?

If you wish to make changes to a customized item, please contact us right away. As long as your order is still listed in ‘Order Review’ status (in general, this is usually around 6-24 hours long during business days) we should be able to work something out.

Depending on the changes required, we might be able to simply take your request, make the changes you wish and send you a mock-up back to you with the changes to see if that is what you’d like.

Though it might end up being easier to simply remove the item from your order (could end up as a refund though – during “Order Review” there wouldn’t be a refund, your invoice would simply be updated with the product removed) and have you choose to “Re-Order” it from your account on this website (you can only “Re-Order the item if you were charged then refunded).

When you click re-order you can edit the item from your cart. You will need an account to “Re-Order” though, otherwise with no account you’ll have to re-customize the item manually with your desired changes.

If I decide I don't want certain items on my current order, will the order amount be updated?

Yes, if you have an order amount of say $100 and want to remove a $10 item the “invoiced” charge will be for $90, not $100. The invoice slip will reflect this.

STIPULATION: Once the order has been charged to your card (passing order review and is now in “processing” status) we can no longer modify the order – it would have to be cancelled, refunded and re-created with the changes. And depending on when you cancelled there may be a 5-10% fee for cancelling as we may have already started working on your order. But reach out to us regardless and we can determine this at that time.

Once I place my order, how quickly will I receive my items?

As a general rule, most of our items will require a 3-8 business day handling time after order submission (but usually never any longer unless there is a problem with the order – to which you would be notified of right away). This is the time before it is shipped from our location to your shipping address.

So if you place an order on the 1st (say a Monday morning), due to the customization process, it might take until Wednesday [the 10th] the latest before we are able to drop your order off to the shipping provider. Then, depending on the shipping service you purchase at checkout will depend on that transit time. A 2-day shipping service might get you your items by that Friday [the 12th] depending on your location (so that would be 12 days from order submission to your door). Though not all products will take that length of time – that is mostly the longest possible time and most orders will be completed and shipped quicker.

My Account

Some information about your account, the info stored with it and some usability tips.

Do you retain my data after purchase? If so, how long do you keep it in the system?

The only data that we retain in our system is your Account Info (name/address) so when you make orders it can auto-fill this in. This is also a help to you for record keeping for all the orders you have made. Having an account also helps for future purchases allowing you to select “Reorder” for any previous orders bypassing the need to re-create any previously customized items. A simple 1-click puts those items into your cart ready for checkout.

This “Account Info” stays in the system until your account is deleted. Simply contact us if you wish to have your account removed.

The actual payment information (CC #/data/etc.) is used and processed ONLY by the Payment Processor: PayPal, Google Pay, Apple Pay & Amazon. We do NOT store or process any of this information on our system.

Do you store any Stock Waitlist data?

Yes & No

When you sign up for the Wait-list pertaining to the Stock of a product, your email address is stored only until that product comes back in stock. Once the product is back in stock, your email address is automatically erased from our system.

We do not retain this information once a product is back in stock, at which time the email address is deleted.

We also do not use this information (your email address) for any other purpose other than for our automated system to alert you of the product(s) being back in stock.

Can I store my Credit/Debit Card information on my account? Is it secure to do so?


If you sign into your customer account you’ll be able to save your payment information with our Payment Processor, PayPal. When you save this information it does not get saved to our system but with PayPal and your account simply links to their system to retrieve that information during future use. This makes it very secure as we do not handle any storing of your financial information, PayPal does which has the utmost security with billion dollar infrastructures in place.

If you don’t save your payment information on this website but you have a PayPal, Google Pay, Apple Pay or Amazon account with save payment methods, simply log into the accounts you have with them (no account with us is necessary for this) and you will have access to any payment information you saved with them to use on this website during checkout.